Refund policy
30-Day Return Policy
We offer a 30-day return policy. You may request a return within 30 days of receiving your order.
To start a return, please contact us at support@arivexa.com and provide:
- Your order number
- The reason for the return
- Photos or videos of the item (if applicable)
Please do not return any items without receiving authorization from our support team.
Order Cancellation & Modification
Orders may be canceled or modified before they are shipped.
To request a cancellation or change, please contact us as soon as possible at support@arivexa.com.
Once an order has been shipped, it can no longer be canceled and will be subject to our return policy.
Return Eligibility
Qualifying Return Requirements
To qualify for a return, the item must:
- Be returned within 30 days of delivery
- Be unused and in its original condition
- Include all original packaging, accessories, manuals, and tags
- Not show signs of misuse, damage, or excessive wear
Accepted Return Reasons
We also accept returns for items that:
- Arrive damaged during transit
- Arrive defective
- Differ from the item ordered
Non-Returnable Items
We cannot accept returns for:
- Products purchased from other websites or retailers
- Items returned after 30 days
- Items showing signs of misuse or intentional damage
- Products missing original accessories or packaging
- Products with stains, scratches, or other customer-caused damage
Return Shipping Costs
- If the return is due to our error (wrong item, defective item, or shipping damage), we will cover the return shipping cost.
- If the return is requested for personal reasons, such as a change of mind or ordering the wrong item, the customer is responsible for return shipping costs.
How to Return an Item
- Contact support@arivexa.com with your order details.
- Our team will review your request within 48 business hours.
- If approved, we will provide return instructions and the appropriate return address.
- Package the item securely in its original packaging.
- Ship the item using a trackable shipping service.
- Email the tracking number to support@arivexa.com.
Refunds
Once we receive and inspect your return, we will notify you of the approval status.
- Refunds are processed within 1–2 business days after approval.
- Funds typically appear in your account within 5–10 business days, depending on your payment provider.
Exchanges & Replacements
If your item arrives defective, damaged, or incorrect, we may offer a replacement at no additional cost.
Replacement orders are processed once the issue has been verified by our support team.
Contact Us
If you have any questions regarding returns, refunds, or exchanges, please contact us:
Email: support@arivexa.com
Important Notes
- Items sent back without prior authorization may not be accepted.
- Return addresses may vary depending on the product and warehouse location.
- Please contact our support team before returning any item.